CAROLINA PRIDE CARWASH, INC.

Job Position Description

 

Position Title:  Service Technician

This position is in the Service Department and is based out of Carolina Pride Carwash Systems & Solutions, Inc. Service Department.

The basic function of this position is to install and service the equipment and related systems at the lowest possible cost for the quality specified.  Service work may be on-site or in-house.  Service is provided every day of each calendar year.  All Service Technicians are required to be on call on a rotational basis at night, on weekends and on holidays.

The individuals in this position report directly to the Service Manager.  There are no employees reporting to the Service Technician.

The Service Technician is authorized to represent the company when at a customer site.  Service Technicians are not authorized to remove parts from the Parts Department.  All parts (in vehicles) must be obtained from the Parts Manager.  In absence of Parts Manager, contact Service and Production Manager for parts replacement or requisition.  It is important to adhere to this job cost control and profitability.

The Service Technician has the following responsibilities:

  1. Conduct with customers reflecting courtesy, integrity and good workmanship
  2. Completing specified assignments in as little time as required meeting quality standards
  3. Safeguard company and customer information and valuable equipment
  4. Complete all records of contacts, time and travel on a daily basis
  5. Maintain the highest level of skills for installation and service of specified systems
  6. Train customer personnel on equipment use
  7. Be aware of ways to save the company money
  8. Provide a status of service work performed in-house or on-site per sales ticket
  9. Assist in construction of new equipment
  10. Install new and used equipment
  11. Deliver soap and supplies to customer
  12. Comply with pertinent codes and regulations, i.e., OSHA
  13. Must be able to read and understand the English language
  14. Must have steel-toed work shoes or boots, and must always wear them when on duty for Carolina Pride
  15. Assist in the training of new Service Technicians
  16. Understands that there may be other duties to perform as needed that are not itemized in this job description
  17. Must be prepared to pass the in-house Level I service exam within 8 weeks of hiring, and pass the in-house Level II exam within 6 months of hiring

The following list of Duties must be accomplished according to the schedule.  Most of these are to be accomplished each day unless otherwise specified. 

  1. Call the Service Manager before leaving a job site
  2. Contact customer to get a clear view of the problem
  3. Assist customers and distributors over the telephone
  4. Be properly equipped for service work
  5. Arrive on time at the customer site
  6. Perform necessary repairs or installation per service calls assigned by supervisor
  7. Fix customer problems
  8. Contact vendors for information
  9. Answer any questions from the customer
  10. Clean and inspect service vehicles each week
  11. Prepare a Fuel Report of hours, materials, and conditions for installations
  12. Restock the service vehicle upon return to the warehouse
  13. Completes Customer Profile forms
  14. Maintain a neat appearance and wear proper clothing
  15. Clean and inventory proper tools and parts on vehicle
  16. Accurate billing and safe handling of funds, as needed
  17. Perform all other reasonably comparable tasks as required by the Service Manager
  18. Do in-shop service in a timely and efficient manner
  19. Furnish own tools, as required
  20. Return “checked out” specialty tools to the warehouse
  21. Assist with equipment demos and set up of equipment
  22. Maintain a clean & organized work area. There is “a place for everything and everything in its place”.  Return company tools to their proper location
  23. Respect others workspace
  24. Adheres to customer’s safety policies
  25. Documents timesheet in a timely and accurate manner

Physical Demands of this position require mobility to maneuver around customer sites plus moderate physical work that involves some heavy lifting with a minimum of 125 lbs. and use of both small and large hand tools.  This individual is require to have the ability to operate a motor vehicle & drive hundreds of miles each week.  Sight and hearing may be corrected to accomplish these tasks.

Mental Demands include working knowledge of electronics & electrical circuits, plumbing, pressurized systems, regulations for proper handling of hazardous chemicals, ability to read and understand schematic electrical drawings and installation instructions.  In addition, he/she must have mathematical ability to count and inventory, interpret job specifications, good verbal & written communication, good people skills and ability to make quality control decisions.

Working Conditions may require the wearing of safety equipment when on site.  The work involves routine hazards of operating equipment and hazardous and/or pressurized chemicals present.  Working conditions may include heat & cold temperatures; dust and noise.

Other General Company Criteria:

  1. Demonstrates ability to tactfully handle difficult situations
  2. Consistently demonstrates ability to recognize and deal with priorities
  3. Performs duties in an independent manner with minimal direction and supervision
  4. Recognizes and performs duties which need to be performed, although not directly assigned, assisting others as needed
  5. Adheres to the provisions of the Employee Policy and Procedure Manuals
  6. Keeps the Service & Production Manager informed on all problems
  7. Seeks guidance and direction, as necessary, for performance of duties
  8. Demonstrates good judgment in investigating and solving problems
  9. Respects the confidentiality of company, customer and personnel information
  10. Does not abuse or take advantage of personal days off or office hours
  11. Always provides proper notification & advance notice of absence
  12. Adheres to all company safety policies

The performance of the technicians will be graded and measured on the following criteria:

Jobs will be completed correctly according to specifications within estimated time.  There will be few if any instances of customer concerns, rework, and warranty work, extra-unplanned trips and personal time during working hours.  Contact with the Service Manager will be in line with current policy.  Vehicles will be operated with care and compliance with legal requirements.  Paperwork will be completed according to policy.  Time will be accurately reported.  Obtaining the continuous training and knowledge and mastery of the skills for the systems serviced.  Professionalism must be demonstrated in dealing with customers.

Submit your resume today to:

E-mail: sgentry@ncswash.com

Fax: (336) 597-5113